There was a leak in the neighbor's water heater in our apartment building that ended up flooding through the adjoining wall separating our apartments into our unit's storage room, a bit of our living room and foyer area, and completely soaking the common area's hallway between our two apartment's front doors. I was just returning from an afternoon appointment when I was called and told that I needed to go upstairs immediately to check on the apartment because there was a water leak. Yhe neighbor's property manager had apparently called Premier Restoration and Scottie's mitigation team arrived as soon as they could ... for the neighbor's apartment. After some clarification with higher ups and a quick signature authorizing them to enter our unit, Kama, Matt, and Don began work to extract flooded water from our unit's carpet, drying all affected walls, removing wet materials, and even detaching our lower corner cabinet in the kitchen to ensure everything dried completely. Despite the extensive dry wall cutting and insulation removal involved, the team kept things as neat and clean as possible, erecti g protecti e barrier walls for the storage room and kitchen to keep dust at a minimal level, vacuuming sawdust/debris as they removed wet materials, and protecting the carpets outside the barrier walls. This team did a really good, professional mitigation service, but I'm still working with their billing team to obtain a few corrections to the estimates made for this job. This review is to give props up to Scotti's mitigation team. I woud gladly have Premier back, if ever we ran Iinto another flood emergency in the future.
